About SmartOps

We build connected operating systems for growing service businesses.


SmartOps helps business owners bring leads, contracts, client follow-ups, complaints, surveys, shift records, and dashboards into one organized system.

Meet the Team → Our Story
CRM Automation Operations AI Growth
Raihan Kapadia
Raihan Kapadia Founder & CEO
Rizwan Kapadia
Rizwan Kapadia CTO & Head of Strategy
Nasira Kapadia
Nasira Kapadia Chief Operations Officer
Toukir Saiyed
Toukir Saiyed Head of Growth
Our Story

SmartOps started because growing businesses need better control.


Many small and mid-sized businesses grow faster than their internal systems. Leads get tracked in spreadsheets, contract dates live in emails, complaints come through calls, surveys are handled manually, and owners only get visibility when someone prepares a report.

SmartOps was created to bring those moving parts into one connected system so business owners can see what is happening, what needs attention, and where the business is growing.

01

Less scattered work

Replace disconnected spreadsheets, messages, and manual reminders with one structured system.

02

Better follow-up

Track leads, client issues, renewals, complaints, surveys, and operational tasks clearly.

03

Clearer visibility

Give owners and managers practical dashboards they can actually use to run the business.

Our Team

Meet the people behind SmartOps.

A focused team combining CRM architecture, AI, operations, client success, and business growth.

Raihan Kapadia, Founder and CEO
Founder & CEO

Raihan Kapadia

Raihan is the Founder and CEO of SmartOps. With a Computer Science background and nearly 5 years in the Salesforce ecosystem, he has worked across enterprise and startup environments building CRM, automation, reporting, and operational systems.

He has worked as a Salesforce Developer/Admin at Aramco, Salesforce Developer at Ivanti, Lead Developer at Cigna, and later led Salesforce architecture and development at TwoFront, where he handled the system from the ground up as the primary Salesforce owner.

Rizwan Kapadia, CTO and AI Automation Lead
CTO & AI Automation Lead

Rizwan Kapadia

Rizwan supports SmartOps on the technology, AI, data science, and product intelligence side. He is an accomplished Data Scientist with experience building analytical functions, machine learning pipelines, predictive models, and data-driven solutions.

His work helps shape future SmartOps capabilities around smarter reporting, workflow recommendations, predictive insights, practical AI, and automation strategy.

Nasira Kapadia, Chief Operations Officer
Chief Operations Officer

Nasira Kapadia

Nasira supports SmartOps on client operations, onboarding, internal coordination, and customer success. She holds a Master’s degree in Sustainability Management from Columbia University in New York.

Her role focuses on creating a smooth client experience from the first conversation to implementation, including lead coordination, client communication, onboarding support, and follow-up.

Toukir Saiyed, Head of Growth and Business Development
Head of Growth & Business Development

Toukir Saiyed

Toukir supports SmartOps on growth, outreach, and business development. With training in business analysis, he brings a process-focused approach to understanding business needs and identifying operational pain points.

His role focuses on outreach, awareness, customer conversations, and helping SmartOps connect with businesses that need better control over operations, follow-ups, client issues, and reporting.

“

When a business grows, the work often spreads across spreadsheets, calls, emails, WhatsApp messages, paper records, and memory. SmartOps was built to bring that structure into one connected system.

Raihan Kapadia
Raihan Kapadia Founder & CEO, SmartOps
Ready to see SmartOps?

See how SmartOps can fit your business.

We will review your current workflow and show how SmartOps can help organize your leads, contracts, follow-ups, complaints, surveys, shift records, and dashboards.

Book a Free Demo → View Pricing